Last updated: 16.12.2025
Overview
TREND1 offers digital products (templates, systems, guides) and professional services (strategy and campaign management).
Due to the nature of these offerings, refunds are handled differently depending on what was purchased.
Please read this policy carefully before making a purchase.
Digital Products
All TREND1 digital products are delivered electronically and made available immediately after purchase.
Because digital products cannot be “returned” once accessed or downloaded:
- All digital product sales are final
- We do not offer refunds or exchanges for digital products, templates, systems, or downloadable materials
Exceptions
Refunds for digital products may be considered only in the following cases:
- You were charged multiple times for the same product
- You are unable to access the purchased product due to a technical error on our side and we are unable to resolve it
Refund requests must be submitted within 7 days of purchase.
Services (Strategy & Campaign Management)
Services provided by TREND1 are custom, time-based, and tailored to each client.
Payments
- Payment terms are agreed individually per project or engagement
- Payments may be required before, during, or after delivery, depending on the agreed scope
- Any work started implies acceptance of the agreed terms
Refunds for Services
- Completed services are non-refundable
- If a project is canceled before work has started, a refund may be issued at our discretion
- If work has already begun, partial refunds may be considered based on the amount of work completed
Any cancellation or refund request must be submitted in writing.
Chargebacks & Disputes
We encourage you to contact us directly before initiating a chargeback.
Unjustified chargebacks or payment disputes may result in:
- Suspension of access to purchased products
- Termination of ongoing services
No Physical Returns
TREND1 does not sell physical goods.
There are no shipping, returns, or exchanges of physical items.
Contact
If you have questions about refunds or payments, please contact us at:
contact@trend1.ai
We aim to respond within 2–3 business days.
Legal Note
This policy complies with EU consumer protection regulations regarding digital goods and services. By purchasing from TREND1, you acknowledge and agree to this Refund & Returns Policy.